Tender for the provision of an Enterprise Service Management Tool
• Housing 21
F02: Contract notice
Notice reference: 2022/S 000-015184
Published 31 May 2022, 12:05pm

one. Contracting authorityI. Contracting authorityPress escape key to exit
two. Object II. Object
four. ProcedureIV. Procedure
six. Complementary informationVI. Complementary information
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Section one: Contracting authoritySection I: Contracting authority
one.1) Name and addressesI.1) Name and addresses
Housing 21
10th Floor, Tricorn House
B16 8TP
Gill Brown

+44 7872156532
United Kingdom

If you want help with winning this tender, then take a look at our Bid Writing page.

NUTS code
UK – United Kingdom
Internet address(es)
Main address
one.3) CommunicationI.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authorityI.4) Type of the contracting authority
Body governed by public law
one.5) Main activityI.5) Main activity
Housing and community amenities

Section two: ObjectSection II: Object
two.1) Scope of the procurementII.1) Scope of the procurement
two.1.1) TitleII.1.1) Title
Tender for the provision of an Enterprise Service Management Tool
two.1.2) Main CPV codeII.1.2) Main CPV code
• 72000000 – IT services: consulting, software development, Internet and support
two.1.3) Type of contractII.1.3) Type of contract
two.1.4) Short descriptionII.1.4) Short description
The aim of this project is to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.
two.1.5) Estimated total valueII.1.5) Estimated total value
Value excluding VAT: £500,000
two.1.6) Information about lotsII.1.6) Information about lots
This contract is divided into lots: No
two.2) DescriptionII.2) Description
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
• UK – United Kingdom
Main site or place of performance
two.2.4) Description of the procurementII.2.4) Description of the procurement
Housing 21 wish to procure and implement a new ITSM service which is due to replace legacy on premise software.
two.2.5) Award criteriaII.2.5) Award criteria
Quality criterion – Name: Quality / Weighting: 60
Cost criterion – Name: Cost / Weighting: 40
two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
This contract is subject to renewal
two.2.9) Information about the limits on the number of candidates to be invitedII.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 6
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No
two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional informationII.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2844GM9J9W

Section four. ProcedureSection IV. Procedure
four.1) DescriptionIV.1) Description
four.1.1) Type of procedureIV.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative informationIV.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participateIV.2.2) Time limit for receipt of tenders or requests to participate
1 July 2022
Local time
four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted

Section six. Complementary informationSection VI. Complementary information
six.1) Information about recurrenceVI.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 5 Years
six.3) Additional informationVI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
GO Reference: GO-2022531-PRO-20233247
six.4) Procedures for reviewVI.4) Procedures for review
six.4.1) Review bodyVI.4.1) Review body
Housing 21
United Kingdom

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