Provision of Telephony and Contact Centre Services
National Association of Citizens Advice Bureaux
Published date: 3 September 2021
Open opportunity – This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

If you want help with winning this tender, then take a look at our Bid Writers page.

Contract summary
Industry
• Telecommunications network – 32412100
Location of contract
London
Value of contract
£16,100,000
Procurement reference
MT223819
Published date
3 September 2021
Closing date
4 October 2021
Closing time
12pm
Contract start date
1 April 2023
Contract end date
31 March 2028
Contract type
Supply contract
Procedure type
Competitive dialog
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes

Description
The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A – High-level Requirements.docx, in a safe and effective manner.

More information
Links
·         https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP162672
·         Tender Notice
·         NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

How to apply
Follow the instructions given in the description or the more information section.

About the buyer
Address
200 Aldersgate
London
EC1A 4HD
England
Email

Website
https://www.citizensadvice.org.uk/

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