Crown Commercial Service
Published date: 6 April 2021
Open opportunity – This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

If you want help with winning this tender, then take a look at our Bid Writing page.

Contract summary
• Business transaction and personal business software package – 48400000
• Administration services – 75100000
• Accounting, auditing and fiscal services – 79200000
Location of contract
United Kingdom
Value of contract
Procurement reference
Contact Centres and Business Services
Published date
6 April 2021
Closing date
10 May 2021
Closing time
Contract start date
10 August 2021
Contract end date
9 August 2025
Contract type
Service contract
Procedure type
Open procedure (OJEU)
Contract is suitable for SMEs?
Contract is suitable for VCSEs?

Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.

The framework will have 2 lots:
– Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector.
– Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services

More information
·         Contract Notice Transparency Information for Crown Commercial Service Framework Contract.docx
·         Contract Notice
·         Contract Notice Transparency Information for Crown Commercial Service Framework Contract
·         Authorised Customer List RM6181.docx
·         Contract Notice
·         Authorised Customer List RM6181
·         Contract Notice rights reserved for Crown Commercial Service Framework Agreement.docx
·         Contract Notice
·         Contract Notice rights reserved for Crown Commercial Service Framework Agreement
Additional text
A framework contract will be awarded to 15 bidders for each lot.

The maximum number of bidders may increase where 2 or more bidders have tied scores in last awarded position. We also reserve the right to award to any bidder whose final score is within 1 % of the last awarded position of this lot.

The value provided is an estimate. We cannot guarantee suppliers any business under the framework.

How to apply
Follow the instructions given in the description or the more information section.

About the buyer
Contact name
The Minister for the Cabinet Office acting through Crown Commercial Service
The Capital Building
Old Hall Street
L3 9PP

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Closing: 10 May 2021, 3pm

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