HSE Telephony Service
• HEALTH & SAFETY EXECUTIVE
Publication reference: 2021/S 000-004507 
Publication date: 5 March 2021
F02: Contract notice
Section one: Contracting authoritySection I: Contracting authority
one.1) Name and addressesI.1) Name and addresses
HEALTH & SAFETY EXECUTIVE
Redgrave Court,Merton Road
BOOTLE
L207HS
Contact
Fran Davies
Email

Country
United Kingdom

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NUTS code
UKD7 – Merseyside
Internet address(es)
Main address
www.hse.gov.uk
one.3) CommunicationI.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/hse/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/hse/aspx/Home
one.4) Type of the contracting authorityI.4) Type of the contracting authority
Body governed by public law
one.5) Main activityI.5) Main activity
Health

Section two: ObjectSection II: Object
two.1) Scope of the procurementII.1) Scope of the procurement
two.1.1) TitleII.1.1) Title
HSE Telephony Service
Reference number
HSE/T3892
two.1.2) Main CPV codeII.1.2) Main CPV code
• 79000000 – Business services: law, marketing, consulting, recruitment, printing and security
two.1.3) Type of contractII.1.3) Type of contract
Services
two.1.4) Short descriptionII.1.4) Short description
HSE is seeking a Provider to deal with incoming calls through our Working Safely Advice Line (WSAL), and undertake outbound Covid-secure workplace spot check telephone calls through the FY 2021/22, with an option to extend for up to a further period of 12 months subject to agreement and funding
two.1.5) Estimated total valueII.1.5) Estimated total value
Value excluding VAT: £2,250,000
two.1.6) Information about lotsII.1.6) Information about lots
This contract is divided into lots: No
two.2) DescriptionII.2) Description
two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s)
• 85100000 – Health services
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
UKD – North West (England)
Main site or place of performance
Redgrave Court, Merton Road, Bootle, Liverpool, L20 7HS
two.2.4) Description of the procurementII.2.4) Description of the procurement
HSE requires a Provider who will collaborate with us in the delivery of our telephony services.
We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm.
We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time.
HSE requires a provider who can:
• Provide professional inbound and outbound call handling services
• Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation
• Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated
• Successfully balance and maintain the delivery of these services in parallel.
• Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach
• Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity
• Rapidly mobilise to begin delivering Spot Checks at pace
• Deliver the services from UK based location(s)
two.2.5) Award criteriaII.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, frame agreement or dynamic purchasing systemII.2.7) Duration of the contract, frame agreement or dynamic purchasing system
Duration in months
12
This contract is subject to renewal
Yes
Description of renewals
Option to extend for up to a further period of 12 months subject to agreement and funding
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No
two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No

Section three. Legal, economic, financial and technical informationSection III. Legal, economic, financial and technical information
three.1) Conditions for participationIII.1) Conditions for participation
three.1.2) Economic and financial standingIII.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional abilityIII.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contractIII.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contractIII.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section four. ProcedureSection IV. Procedure
four.1) DescriptionIV.1) Description
four.1.1) Type of procedureIV.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative informationIV.2) Administrative information
four.2.2) Time limit for receipt of projects or requests to participateIV.2.2) Time limit for receipt of projects or requests to participate
Date
6 April 2021
Local time
9:00am
four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tendersIV.2.7) Conditions for opening of tenders
Date
6 April 2021
Local time
10:00am

Section six. Complementary informationSection VI. Complementary information
six.1) Information about recurrenceVI.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for reviewVI.4) Procedures for review
six.4.1) Review bodyVI.4.1) Review body
Health and Safety Executive
Liverpool
Country
United Kingdom

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Sections
• one. Contracting authorityI. Contracting authority
• two. ObjectII. Object
• three. Legal, economic, financial and technical informationIII. Legal, economic, financial and technical information
• four. ProcedureIV. Procedure
• six. Complementary informationVI. Complementary information

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