The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System
NHS Shared Business Services Ltd (NHS SBS)
Published date: 15 September 2021
Open opportunity – This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary
• Health and social work services – 85000000
Location of contract
Value of contract
£1 to £71,400,000
Procurement reference
Published date
15 September 2021
Closing date
29 October 2021
Closing time
Contract start date
1 June 2022
Contract end date
31 May 2025
Contract type
Service contract
Procedure type
Open procedure
Contract is suitable for SMEs?
Contract is suitable for VCSEs?

The purpose of this Invitation to Tender (ITT) is to provide Bidders with sufficient information to enable them to compile a comprehensive Bid that meets the requirements for the Procurement for the provision of Integrated Urgent Care Services.
The Contract to be offered to the successful Bidder at the end of this Procurement will be for a duration of 3 years, which is intended to run from June 2022 until May 2025 with the possibility of two extensions of up to 1 year each (two years in total), subject to any restrictions placed nationally by NHS England or the Department of Health.
As advertised, the anticipated, maximum total contract value (including any potential extensions) is £71,400,000 with an annual value estimated at £14,280,000.

The Contracting Authority is offering a contract to the successful Bidder to provide the Service to the whole of South West London. The Service will comprise of five parts:
i. LAS Call Service (not in scope, covering*lines, dental, pharmacy, *5call-back and Cat 3 & 4 validation);
ii. NHS 111 Call Centre for core symptomatic patients (with exclusions above)
iii. Clinical Assessment Service
iv. Face to Face site visits outside of core general practice (CGP) hours; and
v. Home visits outside of core general practice (CGP) hours.
The aim of the Service is to provide the entry point for patients needing urgent care support. It will mean patients will access unscheduled care through the NHS 111 telephony service, or NHS 111 Online and, following appropriate clinical support over the telephone delivered by the Clinical Assessment Service (CAS), they receive a complete episode of care concluding with either: advice, a prescription or an appointment for further assessment or treatment.
Where a patient needs face-to-face services outside of core General Practice hours, the Integrated Urgent Care Clinical Service will book an appointment for the patient or schedule a visit to their home in line with agreed protocols and patient need.
Wherever possible, patients, who need further care not offered by the Integrated Urgent Care Clinical Service, should have appointments made for them in services appropriate to their need.
Full details of the Service are provided within the Service Specification (see ‘Service Specification and Contract’ within ITT Document 2).
The Contracting Authority has published all tender documents on the EU-Supply portal, as per the link above. Interested Suppliers are requested to visit the portal, search for the opportunity (ID: 46086) and review the documents contained therein.
EU-Supply account registration is FREE. The EU-Supply portal ( will be used to communicate with interested providers throughout the procurement process.

More information
·         Additional data
·         User / Company

How to apply
Follow the instructions given in the description or the more information section.

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