Provision of SAP Support Services
Warrington Borough Council
Published date: 13 May 2022
Last edited date: 13 May 2022
Open opportunity – This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

If you want help with winning this tender, then take a look at our Tender Writing page.

Contract summary
Industry
• Software support services – 72261000
Location of contract
England
Value of contract
£150,000 to £900,000
Procurement reference
WARRINGTONLIVE001-DN611189-51518528
Published date
13 May 2022
Closing date
13 June 2022
Closing time
12pm
Contract start date
1 September 2022
Contract end date
30 September 2024
Contract type
Service contract
Procedure type
Open procedure
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No

Description
Warrington Borough Council requires support services for its SAP software and estate from a SAP PartnerEdge Partner who can demonstrate a proven capability of support for the software.

The Council’s internal SAP support team provide first level technical and SAP support. Incidents and change requests that cannot be resolved internally would be escalated to the SAP support services provider’s service desk for investigation and resolution. The support would also include the application of Service Packs and monthly vulnerability patching, as appropriate.

The Contract will have an initial term of 25 months with the option to extend for 2 x 12 month periods at the discretion of the Council. The initial term includes a 1 month on-boarding/ transition process. The Service shall be fully operational from 01 October 2022.

Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=cba43b71-abd2-ec11-8114-005056b64545

More information
Previous notice about this procurement
Provision of SAP Support Services
• Opportunity
• Published 13 May 2022

How to apply
Follow the instructions given in the description or the more information section.

About the buyer
Contact name
Hannah Dearnley
Address
1 Time Square
Warrington
WA1 1UH
United Kingdom
Email

Website
http://www.warrington.gov.uk/

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