Provision of Customer Loyalty Services
• FIRST RAIL HOLDINGS LIMITED
Publication reference: 2021/S 000-026191 
Publication date: 19 October 2021
F05: Contract notice – utilities
Section one: Contracting authoritySection I: Contracting authority
one.1) Name and addressesI.1) Name and addresses
FIRST RAIL HOLDINGS LIMITED
LONDON
Contact
Rachel Crockford
Email

Telephone
+44 7583102659
Country
United Kingdom

If you want help with winning this tender, then take a look at our Tender Writing page.

NUTS code
UKI32 – Westminster
Internet address(es)
Main address
https://www.firstgroupplc.com
Buyer’s address
https://www.firstgroupplc.com
one.3) CommunicationI.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://s2c-uk62.waxdigital.com/FirstGroupPlc/DisplayModules/TradeModules/Negotiations/Sourcing/DocumentMain.aspx?ProjectId=2006&DocumentId=2008&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://s2c-uk62.waxdigital.com/FirstGroupPlc/DisplayModules/TradeModules/Negotiations/Sourcing/DocumentMain.aspx?ProjectId=2006&DocumentId=2008&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f
one.6) Main activityI.6) Main activity
Railway services

Section two: ObjectSection II: Object
two.1) Scope of the procurementII.1) Scope of the procurement
two.1.1) TitleII.1.1) Title
Provision of Customer Loyalty Services
Reference number
FG001268
two.1.2) Main CPV codeII.1.2) Main CPV code
• 79342321 – Customer-loyalty programme
two.1.3) Type of contractII.1.3) Type of contract
Services
two.1.4) Short descriptionII.1.4) Short description
Provision of Customer Loyalty Services for First Rail Holdings businesses including Avanti West Coast, Greater Western Railway, South Western Railway and TransPennine Express
two.1.5) Estimated total valueII.1.5) Estimated total value
Value excluding VAT: £8,200,000
two.1.6) Information about lotsII.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) DescriptionII.2) Description
two.2.1) TitleII.2.1) Title
Customer Loyalty Services for Avanti West Coast
Lot No
1
two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s)
• 79342321 – Customer-loyalty programme
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
• UK – United Kingdom
two.2.4) Description of the procurementII.2.4) Description of the procurement
Provision of Customer Loyalty Services for Avanti West Coast
two.2.5) Award criteriaII.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated valueII.2.6) Estimated value
Value excluding VAT: £3,600,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
There will be an option to extend for a period of up to two years
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No
two.2) DescriptionII.2) Description
two.2.1) TitleII.2.1) Title
Customer Loyalty Services – Greater Western Railway
Lot No
2
two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s)
• 79342321 – Customer-loyalty programme
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
• UK – United Kingdom
two.2.4) Description of the procurementII.2.4) Description of the procurement
Provision of Customer Loyalty Services for Greater Western Railway
two.2.5) Award criteriaII.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated valueII.2.6) Estimated value
Value excluding VAT: £3,200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
There will be an option to extend for a period of up to 2 years
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No
two.2) DescriptionII.2) Description
two.2.1) TitleII.2.1) Title
Customer Loyalty Services for South Western Railway
Lot No
3
two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s)
• 79342321 – Customer-loyalty programme
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
• UK – United Kingdom
two.2.4) Description of the procurementII.2.4) Description of the procurement
Provision of Customer Loyalty Services for South Western Railway
two.2.5) Award criteriaII.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated valueII.2.6) Estimated value
Value excluding VAT: £730,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
There will be an option to extend for a period of up to 2 years
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No
two.2) DescriptionII.2) Description
two.2.1) TitleII.2.1) Title
Customer Loyalty Services for TransPennine Express
Lot No
4
two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s)
• 79342321 – Customer-loyalty programme
two.2.3) Place of performanceII.2.3) Place of performance
NUTS codes
• UK – United Kingdom
two.2.4) Description of the procurementII.2.4) Description of the procurement
Provision of Customer Loyalty Services for TransPennine Express
two.2.5) Award criteriaII.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated valueII.2.6) Estimated value
Value excluding VAT: £732,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
There will be an option to extend for a period of up to 2 years
two.2.10) Information about variantsII.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about optionsII.2.11) Information about options
Options: No

Section four. ProcedureSection IV. Procedure
four.1) DescriptionIV.1) Description
four.1.1) Type of procedureIV.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative informationIV.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participateIV.2.2) Time limit for receipt of tenders or requests to participate
Date
19 November 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted
English

Section six. Complementary informationSection VI. Complementary information
six.1) Information about recurrenceVI.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for reviewVI.4) Procedures for review
six.4.1) Review bodyVI.4.1) Review body
First Rail Holdings Limited
London
Country
United Kingdom

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