Provision of an ITSM and ITAM Solution
Sussex Police
Published date: 28 February 2024
Open opportunity – This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

If you want help with winning this tender, then take a look at our Bid Writers page.

Contract summary
• Software package and information systems – 48000000
• Miscellaneous software package and computer systems – 48900000
Location of contract
Value of contract
Procurement reference
Published date
28 February 2024
Closing date
5 April 2024
Closing time
Contract start date
10 June 2024
Contract end date
9 June 2031
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Contract is suitable for SMEs?
Contract is suitable for VCSEs?

Provision of IT Service Management and IT Asset Management Solution to be uses across Surrey Police and Sussex Police

More information
·         Additional information on how to apply for this contract
Additional text
Sussex and Surrey Police (S&SP) aims to replace their existing ITSM tool with a commercial, off the shelf product that will support the authorities Target Operating Model (TOM) strategy. The objective is to improve efficiency of critical service management operations, aligning multiple teams, introducing new functionality and levels of automation to improve the customer and user experience.

This tender opportunity will be run as a two-stage process as detailed below.’

Stage One: Will enable all suppliers to respond to the Company questionnaire and technical questionnaire based around the requirement with appropriate detail, Combined with pricing for your proposed solution. All Tenderers submitting a response in stage one will be notified in writing of their stage one score as well as their ranking position. The top 5 ranked suppliers will be invited to stage two. 

Stage Two: Understanding Buyers Needs Demonstrations. Will consists of the top 5 rank supplier after stage one evaluations being invited to a scored virtual demonstration via Microsoft Teams. To demonstrate their proposed solution based around scenarios/agenda put forward by the Authority. Scoring will also be combined with a Best and Final Offer (BAFO) on pricing. 

Is a Recurrent Procurement Type? : No

How to apply
Follow the instructions given in the description or the more information section.

About the buyer
Contact name
Michael Bennett
Malling House



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